Software Tender - Development of Web Based Integrated Service Management Tool

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Tender Details:

Type :Tender

Id : 12939226

Category : Software & Technology

Title : Development of Web Based Integrated Service Management Tool

Estimated Budget :Looking for Proposals

Description :

We are UK based Organization looking for experienced and qualified service providers for our requirement of Development of Integrated Service Management Tool.
Scope of Work:

1. We are looking to develop an integrated Service Management Tool (Software) to underpin our Service Improvement Initiative and to provide a hosted Service Management Tool (Software).
2. The tool should have support for all the processes described in the ITIL® v2 framework or their ITIL® v3 counterparts. Particular emphasis will be placed on the Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, Release Management, Service Level Management and Availability Management. Capacity Management, Financial Management and IT Service Continuity Management will be assessed to a lower level of detail.
3. Currently we are running an in-house developed, Call Management System and hosts in UK. This Call Management System is web-based and has around 1000 analysts in 150 first and second line teams providing services to over 40,000 end users. However this system only addresses portions of the Incident Management process and it will be replaced by the new integrated Tool.
4. We are looking for an increase in end users of approximately 5,500.
5. The new Service Management Tool (Software) must be accessible, web-based, scalable to the required user-base and capable of being managed as a hosted service for other institutions. It must be compatible with the Internet Explorer and Firefox browsers at a minimum.
   

Interested service providers are requested to submit attached PQQ on or before 10th July, 2009 4.00 pm via Online Secured Website Submission. Payment terms are negotiable. This tender is global and offsite. Service Providers may have to visit our location for meetings and briefings.

Country : United Kingdom

Status: Closed

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