Microsoft has integrated its Dynamics CRM (customer relationship management) software with Twitter, in just the latest move by an enterprise software company to latch onto the wildly popular micro-blogging service.
The social-networking accelerator -- part of three new add-on modules Microsoft is releasing for Dynamics CRM -- culls and catalogs relevant Twitter messages, such as a discussion about the Dynamics user's company, and provides various analytic tools.
The integration, announced Thursday, is also meant to help Dynamics users boost their sales databases. Twitter usernames can be converted into a Dynamics CRM customer record or sales lead, to which more data, such as a phone number, can be added over time.
So far the accelerator is only compatible with Twitter, but Microsoft is planning to connect with other social networks as well.
Microsoft's move to connect with Twitter follows a similar announcement made in March by rival CRM vendor Salesforce.com. And an entire software company, CoTweet was formed around the goal of tapping Twitter's potential for CRM.
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Thursday, July 9, 2009
Microsoft Ties Dynamics CRM to Twitter
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