Tuesday, July 17, 2007

What users hate most about web sites

Too many organizations have web sites that are low on usability and high on annoyance.


Users have a short fuse when they are browsing the Web, according to Theresa Cunnington, senior usability consultant with services firm iFocus.

"It doesn't matter how cool a web site looks, if users find it impractical they will head to your competitor's site, which is only a click away," Cunnington said.

"Flash animations are an obvious, yet stellar, example of what users hate in a web site; the skip intro button is the most used button on the Internet.

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