MANILA, Philippines -- Oracle is now selling the Web-based model to call centers as a means of addressing challenges such as agent attrition and low customer satisfaction.
Oracle, which has built its enterprise software business on packaged products, is selling a solution called "Contact Center Anywhere" (CCA).
As its name implies, the solution can be deployed via a hosted model, or allowing a contact center to run different communication channels such voice-based telephony or email on a single IP-based infrastructure.
The product can be deployed as a multi-site solution or as an on-premise single-site solution with built-in switching and network support, according to Oracle.
One of the current challenges faced by contact centers in India, China and the Philippines is how to upgrade existing infrastructure to handle increasing customer service requirements, according to a study by industry monitor Callcentres.net.
Read More Article...
Thursday, October 16, 2008
Oracle sells hosted call center software
Subscribe to:
Post Comments (Atom)
Useful Resources:
Software Development OutsourcingOutsourcing Services
No comments:
Post a Comment